If you’re like over three quarters of all Americans, your household pretty much runs on the internet. There are laptops, desktops, TVS, cell phones X-Boxes, PS4’s, iPads, Kindles – the list of electronics that use the internet in our houses goes on and on and on. Some homes even have their refrigerators connected these days!
When one device starts bouncing on and off the internet, it can feel like our entire house, our jobs, and even our very lives practically fall back into the stone age.
Like most people in this situation, our client’s first response to his laptop losing its connection to the internet was to call his Internet Service Provider. The usual advice tech support gives to calls of this nature is to “power-cycle” the modem and router by unplugging it for about a minute, and then plugging it back in. This helped his laptop’s connection for a few days, but eventually he started losing signal again. The next step our client took was to replace the router, which again, worked for just a few days. Checking the signal strength on the many other devices in his house; the client figured out, his laptop was the only device that was having this problem.
He took the laptop to our local big box store, hoping to learn what was wrong with it. After a few days of being without his laptop, the store told him they had to, “send it to a depot in order to figure out exactly what was going on.”
After running a couple of tests, we were able to determine that the wi-fi card on the laptop was going out and needed to be replaced. After installing a new card, we tested it to insure continuous connection, then a quick call to the client to let him know the issue was fixed, that same afternoon.
When our client came to pick up the laptop he let us know that he had chosen to bring the laptop to us based on all our collection of great reviews online. A collection that he promised to add to as soon as he got home with his laptop.