A couple weeks ago we received a call from Kyle, meekly asking us if we happened to do data recovery. Specifically, if we could we recover deleted files from an SD card. When he was told by the “big box geeks” that they couldn’t help him, he had started down the list of the Grand Valley’s computer repair services. When he got to our friends over at Computer Ambulance Service, they gave him our number.
We told the Kyle that data recovery was one of our specialties, and that we would definitely be able to help. That’s when he dropped the bomb and asked, “Can you have this done by 6 o’clock today? “We looked at the clock, and it was just after 2 in the afternoon, so we told him to bring by the SD card, and we’d see what we could do.
He zipped into our office, and after chatting for a few moments, the urgency of his situation became clear.
Kyle works for a rather large local property management company, and a big part of his job is to document work that was done on properties, as well as the condition of properties before someone moves in, and after they move out.
Apparently, they had someone leave one of the properties that they manage in a rather bad state of repair. So bad that it involved a court case. A case that was going before a judge the very next morning.
Kyle had done his job and took pictures of absolutely everything that the tenants had done to this house, and as he was getting all his stuff together for the hearing the next day he decided to take a look at the SD card, just to make sure that he had all the pictures ready for the next day’s hearing.
His heart absolutely sank when he loaded the card and saw that nothing was there. The files seemed to have vanished. We told Kyle that we would take a look at the SD card, and run some tests to see if the data was recoverable, after which we would give him a call to let him know what could be done.
After Kyle left, we immediately loaded the SD card into our data recovery workbench and ran the usual tests. There was much joy and relief felt in the office when we saw that the card was still accessible, and the missing files were recoverable.
We gave Kyle a quick call to let him know the good news, and his first question was “Can this be done before you close?” The clock now said it was almost 3 in the afternoon, we were going to be cutting it close. We rolled up our sleeves and got to work getting everything set up and configured to retrieve those missing photos.
Shortly before 5 the moment of truth had arrived. Taking a deep breath, we opened the recovery folder and there they were, hundreds of pictures, all with timestamps and everything.
We got everything transferred to a new USB drive, and gave Kyle a call, telling him that everything was done. With a touch of skepticism in his voice he said that he’d be right down.
Once Kyle got back to our office, we sat down and looked through all the pictures that we were able to recover.
As he scrolled through all the photos, a smile began to creep onto his face. “You really pulled my butt out of the fire here” Kyle said as he shook our hands.
“Thanks” we told him “we’re just doing our job”