One of our new clients purchased a small business a few years ago. The acquisition included the company’s computer, containing over a decade of legal paperwork, financial information, and customer data. The computer was an old Dell that had been built to run Windows XP, but had been upgraded with Windows Vista. In the spirit of, “If it ain’t broke don’t fix it.” Our client continued to use this old computer and dated software that the original owner purchased and used.
It was all going “beautifully” until one day, two weeks before she needed to get her yearly financials to her accountant, the computer decided that it just didn’t want to start up any more, as old computers are prone to do.
That was why the client initially contacted us, and the old computer came to be on our workbench.
We assured the client that we would get to the bottom of the problem, and come up with a solution before her tax deadline. It didn’t take long after opening the case for us to identify the problem. It turned out that the motherboard had bulging and leaking capacitors, causing the computer not to boot.
There was only one logical solution; a new computer.
Given the client’s software needs, we came up with a new desktop computer that would suit her and her and her business perfectly. After having the new computer rushed to our office, we rolled up our sleeves and spent a few hours getting the new computer set up, all her programs (Outlook, Quickbooks, and her CRM) installed, and migrated the data to the new machine.
The client was ecstatic to have her new computer set up in her office a mere couple of days after contacting us, giving her plenty of time to get all the necessary information to her accountant before Tax Day.
After having used that slow old Dell for so long, our client told us that she feels like her business runs much more smoothly now that she has a more snappy and modern computer. A computer that No Ware will happily maintain for her and her business.