About a month ago we had the pleasure of meeting Elaine. Elaine was passing through Grand Junction, on her way to one of the area’s many ski resorts.
Elaine liked to travel, in fact, since retiring she has spent a majority of her time traveling and taking pictures. Just like most everyone these days, Elaine takes her pictures using her smart phone. In fact, she takes so many pictures that she occasionally plugs her phone into her laptop to transfer all the pictures, so that she can make some room on her phone for more photos.
When Elaine turned on her laptop so that she could read the news while having her morning coffee in her hotel room, she was greeted with a black screen. She tried waiting, but nothing happened. Elaine then tried restarting the computer, but the screen remained black.
That’s when Elaine got on her phone and used Google to look for someone who could help.
Elaine called us, citing our reviews on Google, and told us about her situation. It sounded like Elaine was in a bit of a pickle, so we had her bring her laptop down to our office so that we could take a look.
While chatting with Elaine, we were told about how she uses her laptop as a way of storing all of the photos that she takes on her travels. Needless to say, she was extremely concerned about all of her pictures.
After assuring Elaine that we would do whatever we could to save all her pictures, we got to work.
It didn’t take long to determine that a botched Windows update was the reason that her computer wasn’t booting up. After doing a little more poking around, we decided that the best thing to do would be to pull all of the data, completely reinstall Windows 10, and migrate the data back on to the laptop.
We quickly learned that Elaine wasn’t kidding when she said that she has a lot of pictures on her computer. Almost 200 Gigabytes of photos alone had to be pulled off the laptop before we could proceed with reinstalling Windows. Once the pictures were backed up, everything else was a breeze.
When Elaine came to pick up her laptop, we had a brief sit-down, and discussed how she was backing up her photos, and brainstormed a better way for her to get the job done.
We ended up setting her up with Dropbox on her phone and computer, and taught her how to upload her files so that they would be saved in the cloud and synced to her laptop. She was absolutely ecstatic when she uploaded her first set of photos on her own.
After the work was done, we sat with Elaine for a while as she showed us some of the pictures from her many travels all around the world over a nice cup of green tea.
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